Welcome to TMWC

Welcome to The Mental Wellness Center, Inc.! We acknowledge that scheduling a therapy appointment is a significant decision, regardless of whether it's your first or five hundredth time seeking therapy. To help alleviate any apprehension and ensure a seamless experience, we've crafted this welcome document. Please don't hesitate to contact us if you have any inquiries.

Important Update: As of August 31, 2026 we have a new location in Bloomington, IL. Our sole office is now situated at:

207 N. Williamsburg Dr, Bloomington IL 61704. Please direct all visits and correspondence to this address.

We are located in the old social security building.

Here are some concepts to help you understand our process:

VIRTUAL FRONT DESK

We have no in-person receptionist. When you arrive in the waiting room you will see a kiosk that allows you to check in with your scheduled therapist. This will send them a notification that you are here for your appointment.

SESSION PAYMENT

Your credit card will be charged the next business day for copays or deductibles. Please keep track of your card on file as each attempt to charge incurs a fee. You can easily update your card information through the client portal.

INTAKE SESSION

Please expect our intake sessions to last up to 90 minutes for your initial appointment. While the process may feel uncomfortable and personal due to the need for a diagnosis to bill insurance, please bear with us. Your clinician's ability to connect with you isn't reflected in the intake process. If you ever feel the need for a different therapist, please don't hesitate to inform us; we prefer to accommodate your needs rather than lose you from therapy entirely.

APPOINTMENT GUIDELINES

Please ensure punctuality for your scheduled session, as arriving more than 15 minutes late may necessitate rescheduling and be deemed a missed appointment. As outlined in our intake paperwork, there's a $150 fee for missed appointments or non-emergency cancellations made within 48 hours. This fee is essential to compensate our clinicians, as we cannot overbook appointments like some other practices. We appreciate your cooperation and eagerly anticipate helping you achieve your objectives.

STAY IN TOUCH:

NEWSLETTER, REFERRALS, & FEEDBACK

Subscribe to our website newsletter for valuable content. If you appreciated your therapy sessions, please refer your family and friends. We highly value your feedback; let us know what works and what doesn't.

Our hope is to help you secure the best clinician experience for you as possible. We value that you have put your trust in us as your providers.

If we can do anything else to be of service, please let us know. We are excited to see you soon!